PROBLEMS AND SOLUTIONS

 Problems

Snack department

    While running this business, I found that I am lack experience which caused ineffective communication between us and customers. These are the main problems faced in this department as I am unable to convince customers to buy our product. In most cases, customers will compare the prices offered by each seller. Then they find that my product is more expensive compare to others and tell me in my chat. I need to have good communication skill which needs to gain from our experience to convince the customers and the experience is what I lack. Then I am facing another problem which is a lack of good time management. During the process of selling the product, I am unable to take care of this business well as I still need to do other coursework. Then the sales are affected in a large amount which causes a big drop in my sales. The time is always not enough if we do not know how to separate it for different task

    

    As the solution to the Snack department, time is needed for me to gain my experiences and learning from others. Besides, I also need to learn how to manage my time well for all my coursework and works after graduates. 

    

Nasi Kuning Department

    The main problem that this department had face while running the business is that most of the time not many customers will make an order for the day and sometimes waste the ingredient used to make the food since we plan to prepare at least 5 to 10 servings per day as preparations. But due to this, those ingredients are waste where it leads to the next problem which the cooking ingredient is no longer available when the day customers start making orders. After a while, I noticed a pattern where customers tend to order on weekends and the most on Sundays. I assume that since Sunday is where people usually don't need to go to work meaning that they won't be able to take away food when heading home from work. This gives us plenty of chances to give them our services. Another reason why there's a big fluctuation on Sunday is that they want to rest instead of doing chores such as cooking, cleaning and etc. So, instead of making food for themselves, they prefer to just make an order. It is even convenient because our place is just around their neighborhood. Only need to take 5 to 10 minutes to get their delicious meal.

    For the problems that are mentions by the Nasi Kuning department, we made solutions by making big sales on Sunday where people are more likely to order food on that day and it is more cost-saving towards the ingredient since there are no wasted made. With this, we made a quite large amount of difference compared to before where we could only sell around 2 to 4 meals a week to at least 10 meals per week.

Tofu Pudding Department

The problems I encountered in the course of developing this business were related to customer service and interaction. Lack of communication skill is one of the problems. We have not yet established a set of standard processes and practices to answer and evaluate responses. Therefore, we cannot leave a good first impression, nor can we persuade them to buy our product. Another problem is my product lack of unique selling point. I found that customer mostly not interested in the product. Maybe it is inconspicuous compared to other products of ours.

 

For solutions, we have searched online and tried it. We have tried to create a knowledge base to pre-package responses to the most commonly asked questions. We are also looking for ideas to attract the customers. Throughout the business, I have learned how to manage my time and make the decisions as a team.